Privacy Policy
Effective Date: 30 June 2025
Business Name: Ace NZ
Business Owner: Toby Bell-Ramsay
Location: Christchurch, New Zealand
Website: https://ace-nz.co
Contact: help@ace-nz.co
1. Introduction
Ace NZ (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the New Zealand Privacy Act 2020 and international best practices (including the GDPR where applicable).
2. Information We Collect
We may collect the following categories of personal data:
a. Information You Provide Directly
- Full name
- Email address
- Phone number
- Business name
- Job title or role
- Information provided via contact forms or lead ads
- Project or automation requirements
b. Automatically Collected Data (via Website)
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Referrer URL
- Device information
- Cookies and usage data
c. Third-Party Data
Data received from platforms like Meta (Facebook), Google Analytics, or other tools when you interact with our ads or integrations.
3. How We Use Your Information
Your data may be used to:
- Respond to inquiries and provide services
- Deliver personalized automation or tech solutions
- Schedule consultations
- Improve our services and site performance
- Conduct internal analytics and diagnostics
- Send promotional or service-related communications (opt-out available)
- Comply with legal obligations
We do not sell, rent, or trade your personal information.
4. Legal Basis for Processing
We process your data based on:
- Your consent (e.g., submitting a form)
- Contractual necessity (to provide services or consultations)
- Legitimate interest (e.g., internal analytics, service improvement)
- Legal compliance (e.g., recordkeeping or lawful data requests)
5. Sharing Your Information
We may share your personal data with:
- Cloud service providers (e.g., Firebase, Google, Meta)
- CRM or form tools we use to collect/process leads
- Legal or regulatory authorities if required by law
- Contractors or partners working on your project (bound by confidentiality)
6. Data Retention
We retain your data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
You may request deletion of your data at any time (see Section 8).
7. Cookies and Tracking Technologies
Our website may use cookies and analytics tools (e.g., Google Analytics, Meta Pixel) to understand traffic and behavior. You can control cookies via your browser settings.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the NZ Privacy Commissioner: https://www.privacy.org.nz/
9. Security Measures
We implement reasonable security measures including encryption, secure storage, and access control. However, no online system is 100% secure, so we cannot guarantee absolute protection.
10. International Data Transfers
If we process your data using services hosted outside of New Zealand (e.g., Firebase or OpenAI), we ensure adequate safeguards are in place in line with New Zealand law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the "Effective Date" updated accordingly. Continued use of our services implies agreement with the updated terms.
12. Contact Us
For any questions, concerns, or data-related requests, contact:
Toby Bell-Ramsay